Refund & Return Policy

Refund & Return Policy for Mango Cannabis LLC
Last Updated: [January 2025]

1. General Policy

Due to the nature of medical cannabis products and strict regulatory requirements, all sales are final once an order is fulfilled. For health, safety, and legal compliance reasons, we cannot accept returns or exchanges of any opened, used, or partially consumed cannabis products.

2. Exceptions & Eligibility

We may offer refunds, replacements, or store credit only in the following scenarios:

  • Defective/Unusable Products: If your product arrives damaged, defective, or expired, contact us within 48 hours of delivery with photos/video proof.
  • Incorrect Order: If you receive the wrong item(s) due to our error, notify us immediately (within 24 hours) with order details.
  • Unopened/Unused Products: Returns may be considered for unopened, sealed products in their original packaging, subject to state laws and our discretion.

All exceptions require proof of purchase and adherence to medical cannabis regulations.

3. Refund Process

  • Step 1: Email sales@mangocannabisllc.com within 48 hours of delivery with your order number, issue description, and evidence (e.g., photos).
  • Step 2: Our team will review your claim and respond within 3–5 business days.
  • Step 3: If approved, refunds will be issued to your original payment method or as store credit. Processing may take 7–10 business days.

4. Non-Refundable Situations

  • Change of Mind: We cannot refund orders due to buyer’s remorse, accidental purchases, or dissatisfaction with effects.
  • Opened/Consumed Products: For safety reasons, products that have been opened, used, or altered are ineligible.
  • Third-Party Errors: Delays or issues caused by shipping carriers, payment processors, or user input errors (e.g., wrong address) are not refundable.

5. Cancellations

  • Orders can be canceled only if processing has not begun. Contact us immediately at sales@mangocannabisllc.com.
  • Once an order is shipped, cancellations are no longer possible.

6. Compliance & Safety

  • Medical Authorization: All refunds/returns require valid medical cannabis documentation and age verification.
  • Regulatory Adherence: We follow state-specific cannabis laws. Returns may be denied if they violate local regulations.

7. Contact Us

For refund or return inquiries:

Note:
MangoCannabis reserves the right to deny refunds/returns that conflict with health regulations, safety protocols, or suspected misuse. This policy is subject to change based on evolving state laws.

By purchasing from MangoCannabis, you acknowledge and agree to this Refund & Return Policy.

Effective Date: [Insert Date]
Compliance: Aligned with [State] medical cannabis regulations.